Master ServiceAgreement

• "Platform" — The D-Dey Pharmacy Management System (PMS), including its web interface, source code, UI/UX elements, Firebase backend integration, and all related documentation.
• "AI Services" — The integration of Google Gemini API for Optical Character Recognition (OCR), Voice Agent capabilities, and predictive analytics features.
• "Subscriber" — The pharmacy owner, licensed pharmacist, or legal entity that registers for and uses the Service.
• "Staff Member" — Any individual added to a Subscriber's account by the Subscriber to access limited platform features.
• "Customer Data" — Inventory details, patient prescriptions, billing history, customer mobile numbers, and sales analytics generated and owned by the Subscriber.
• "Intellectual Property" — All rights associated with the Platform, including but not limited to the codebase, UI/UX design, logos, proprietary algorithms, and the D-Dey brand name.
• "Super Admin" — The Solanacy team members with elevated access to manage all accounts on the Platform for support and compliance purposes.
• "Subscription Period" — The monthly billing cycle during which the Subscriber has active access to the Platform.

Subject to the terms of this Agreement and payment of applicable fees, Solanacy hereby grants the Subscriber a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the Subscriber's own internal pharmacy business operations during the active Subscription Period.

The Subscriber shall NOT, directly or indirectly, under any circumstances:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, including Firebase configurations, API keys, or proprietary algorithms.
• Sublicense, sell, rent, lease, transfer, assign, or distribute the Service or access to the Service to any third party.
• Use the Platform to manage, sell, track, or dispense illicit drugs, narcotics, or substances banned under the Narcotic Drugs and Psychotropic Substances Act, 1985 (India).
• Bypass or attempt to circumvent any security measures, including the Admin Lock Screen, subscription expiry checks, or staff permission systems.
• Use automated scripts, bots, or any form of data scraping to extract data from the Platform at scale.
• Share account credentials with individuals who are not registered Staff Members of your company on the Platform.
• Use the Platform in any manner that violates applicable Indian law or infringes on any third party's rights.

Access to platform features is governed by the specific subscription tier selected by the Subscriber. Current tiers include:

• Basic Plan (₹99/mo): Core billing and inventory management. No AI Scanning. No Voice Agent. Single user (admin only).
• Standard Plan (₹299/mo): AI Prescription Scanning (200 requests/day). Up to 2 Staff accounts. Voice Agent access. Analytics dashboard.
• Pro Plan (₹499/mo): AI Scanning (400 requests/day). Up to 5 Staff accounts. Priority Support. Advanced analytics. Broadcast messaging.

Solanacy reserves the right to modify plan features, pricing, and quotas at any time. Subscribers will be notified at least 7 days in advance of any changes affecting their current plan.

All subscription fees are payable in advance, in Indian Rupees (INR), via the payment methods accepted on the Platform (UPI, Net Banking, or other integrated methods). Solanacy reserves the right to suspend or lock access to the Platform immediately and without prior notice if the subscription period expires and no renewal payment is received.

All subscription payments are final and non-refundable, regardless of usage frequency, feature utilization, or early account termination. The sole exception is a verified transaction failure as defined in our Refund & Cancellation Policy. By completing a payment, the Subscriber unconditionally acknowledges and accepts this non-refundability clause.

Solanacy does NOT guarantee 100% accuracy of OCR results from the AI Scanner or responses from the Voice Agent. The AI may misread handwritten prescriptions, confuse similarly named drugs (e.g., Metformin vs. Metronidazole), misinterpret dosage instructions, or fail to recognize poorly printed barcodes.

It is the absolute, non-delegable, and legally binding duty of the Subscriber (as a Registered Pharmacist) to physically verify every item, quantity, and dosage added to the billing cart, inventory, or any patient record — regardless of whether it was auto-filled by AI. Solanacy shall not be held liable for any dispensing errors, adverse patient health outcomes, legal penalties, or regulatory actions arising from reliance on AI-generated data without independent human verification.

By activating and using the Voice Agent feature, the Subscriber irrevocably consents to the real-time capture and processing of audio data via WebSocket connections to our servers and third-party AI processors (including Google). The Subscriber warrants that all individuals whose voices may be captured during Voice Agent sessions have been informed of and consent to this recording.

AI Services are dependent on third-party API availability (Google Gemini). Solanacy does not guarantee uninterrupted availability of AI features and shall not be liable for temporary outages caused by third-party service disruptions.

The Subscriber represents and warrants that they hold a valid Drug License issued by the relevant State Drug Control Authority as required by the Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945. D-Dey PMS is a record-keeping and management tool — it does not grant any regulatory approvals or absolve the Subscriber of their statutory duties as a licensed pharmacist.

The Subscriber is solely and entirely responsible for maintaining separate, statutory physical registers for Schedule H1 and Schedule X drugs, as required by the Drugs and Cosmetics Rules. The Platform's Inventory feature is an operational aid and is not a replacement for statutory physical registers unless such digital records have been specifically approved by the Subscriber's local Drug Control Authority.

The Subscriber is responsible for ensuring that all GST information (GSTIN, tax categories, HSN codes) entered into the Platform is accurate and current. Solanacy provides the billing framework but is not a tax advisor. The Subscriber bears full responsibility for the accuracy of their GST filings.

The Subscriber retains all rights, title, and interest in and to the Customer Data. Solanacy claims no intellectual property rights over the data you input into the system. Solanacy processes your data solely as a Data Processor acting under your instructions as the Data Fiduciary.

The Platform uses Google Firebase for data storage, authentication, and hosting. By using the Service, the Subscriber acknowledges and accepts the Google Cloud Platform Terms of Service and Firebase Data Processing Terms. Solanacy is not liable for data loss, corruption, or unavailability caused by Google's infrastructure outages, planned maintenance, or force majeure events.

Solanacy will implement industry-standard security measures as described in our Privacy Policy. The Subscriber is responsible for maintaining the security of their Google account credentials and for promptly notifying Solanacy of any suspected unauthorized access to their D-Dey PMS account.

The Platform includes a feature to generate and share invoices via WhatsApp. Solanacy is not affiliated with Meta Platforms, Inc. This feature relies on the WhatsApp URL scheme to open the WhatsApp application on the Subscriber's device. We are not responsible if WhatsApp blocks the Subscriber's number due to bulk messaging, spam complaints, or Meta's independent policy enforcement.

D-Dey PMS integrates with multiple Google services including Firebase, Google OAuth, and Google Gemini. Disruptions to any Google service may affect Platform functionality. Solanacy will communicate known outages via in-app notifications where possible but cannot guarantee uninterrupted availability of Google-dependent features.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. SOLANACY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL SOLANACY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, MEDICATION DISPENSING ERRORS, REGULATORY PENALTIES, OR BUSINESS INTERRUPTION, EVEN IF SOLANACY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLANACY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE SUBSCRIBER IN THE ONE (1) CALENDAR MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The Subscriber may discontinue use of the Platform at any time by ceasing to renew their subscription. Access will remain active until the end of the current paid Subscription Period. No refund will be provided for the remaining days of the active period.

Solanacy reserves the right to terminate, suspend, or lock any Subscriber account immediately and without prior notice if:

• Subscription fees are not paid and the grace period has expired.
• The Subscriber engages in illegal activities including drug law violations or GST fraud.
• The Subscriber attempts to reverse engineer, hack, or disrupt the Platform's infrastructure.
• The Subscriber shares access credentials outside of registered Staff Members.
• The Subscriber abuses the AI API quota or uses automated scripts to exploit platform resources.

Upon termination for cause, no refund will be provided. Data deletion will follow the terms described in our Privacy Policy.