Refund &Cancellation

00

Introduction

Thank you for choosing D-Dey PMS by Solanacy Technologies. We are committed to providing a reliable, professional-grade pharmacy management platform. This Refund & Cancellation Policy ("Policy") sets out the terms under which refunds may or may not be granted for subscription payments made to Solanacy Technologies.

Please read this Policy carefully and in its entirety before making any payment for a D-Dey PMS subscription plan. By completing a payment, you confirm that you have read, understood, and agreed to this Policy without exception.

This Policy applies to all subscription plans — Basic (₹99/mo), Standard (₹299/mo), and Pro (₹499/mo) — and to all payment methods accepted on the Platform.

01

Strictly No Refunds

This no-refund policy is a fundamental condition of using D-Dey PMS. We strongly recommend using our free trial period (if available) or requesting a demo before committing to any paid plan.

02

Exception — Transaction Failure

We understand that digital payment systems are not infallible. Solanacy Technologies will only consider a refund request under the following strictly defined condition:

2.1. Mandatory Proofs Required for Claim

To initiate a refund claim under this exception, you must email us with all of the following documents and information. Claims submitted without complete documentation will not be processed:

• Transaction ID / UTR Number: The 12-digit UPI Reference Number (UTR) or Bank Transaction ID as shown in your bank's transaction history or the payment confirmation SMS/email.
• Bank Statement / Screenshot: A clear screenshot or PDF of your bank account statement or UPI app transaction history, showing the exact debit date, time, amount (in INR), and the payee name ("Solanacy" or our payment gateway partner name).
• Registered Email ID: The Google account email address you used to log in to D-Dey PMS at the time of payment.
• Pharmacy / Company Name: The pharmacy or business name as registered in your D-Dey PMS account.
• Screenshot of D-Dey PMS Dashboard: A screenshot of your D-Dey PMS subscription screen showing that the plan was not activated, with the date and time visible.

Incomplete claims, claims submitted more than 7 days after the transaction date, or claims that do not meet the eligibility condition will be summarily rejected without further response.

03

Refund Processing Timeline

If your claim is reviewed, verified, and found to be genuine (i.e., our payment gateway confirms receipt of funds but our system did not update your plan), we will process the refund as follows:

• Claim Acknowledgement: We will acknowledge receipt of your claim email within 48 business hours.
• Verification Period: 2–5 business days to verify the transaction with our Payment Gateway Partner and confirm the discrepancy.
• Refund Initiation: If verified, the refund will be initiated within 2 business days of our final decision.
• Credit Timeline: The refunded amount will be credited to your original payment method (Source-to-Source — UPI to UPI, bank account to bank account) within 3 to 7 business days of initiation.
• Bank Processing Delays: Some banks, particularly public sector banks, may take additional time to reflect the credit. Solanacy has no control over the internal processing timelines of individual banking institutions. If you do not see the credit within 10 business days, please contact your bank first before reaching out to us.

04

Double Payment

Accidental duplicate payments can occasionally occur due to network errors, UPI app glitches, or repeated taps on the payment button. If you have been charged twice for the same plan in the same billing month:

• One transaction will be applied to your active subscription for the current billing month.
• The second (duplicate) transaction will be eligible for a 100% full refund, subject to verification.
• You must report the duplicate payment to us within 7 calendar days of the transaction date. Claims submitted after 7 days will not be eligible.
• Provide both Transaction IDs and corresponding bank statements for both transactions to support@solanacy.in.

05

Cancellation Policy

06

Termination for Abuse — No Refund

As set out in our Master Service Agreement, Solanacy reserves the absolute right to terminate or permanently lock any Subscriber account immediately and without prior notice if the Subscriber is found to be engaging in any of the following prohibited activities:

• Attempting to reverse engineer, hack, or exploit the Platform's backend infrastructure or API.
• Sharing account credentials with individuals not registered as Staff Members in the account.
• Using the Platform to manage, track, or dispense illegal, banned, or controlled substances.
• Submitting fraudulent or fabricated information in a refund claim.
• Using automated bots or scripts to abuse the AI scanning quota or platform resources.
• Any other conduct that, in Solanacy's sole determination, constitutes a material breach of the MSA.

In all cases of termination for cause, absolutely no refund will be provided for any remaining days in the active subscription period. The subscription amount paid is forfeited in full.

07

Contact for Disputes

For all payment-related disputes, refund claims, or billing inquiries, you must contact us via email using the exact subject line format specified below. WhatsApp messages, in-app messages, or phone calls regarding refunds will not be accepted as official dispute records and may not be actioned.

Email us at the address below with the subject line: PAYMENT ISSUE — [Your Transaction ID]

Example subject: PAYMENT ISSUE — 123456789012